IT Service Management Market to Reach USD 47.88 Billion by 2032, Owing to Rising Digital Transformation and Cloud Adoption | Report by SNS Insider

The IT service management market continues to expand as organizations accelerate digital transformation, adopt hybrid and multi-cloud environments, and embrace automation and AI-driven service delivery to enhance operational efficiency, user experience, and infrastructure reliability.

Austin, Nov. 27, 2025 (GLOBE NEWSWIRE) -- The global IT Service Management Market size was valued at USD 14.77 billion in 2025E and is expected to reach USD 47.88 billion by 2032, growing at a CAGR of 15.94% during the forecast period (2026-2033).

The market for IT service management is expanding rapidly as a result of growing cloud usage, digital transformation, and industry-wide demand for effective IT operations. Organizations are prioritizing automation, AI-driven service management, and self-service portals to enhance user experience and operational efficiency. 

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U.S. IT Service Management Market was valued at USD 4.56 billion in 2025E and is expected to reach USD 14.63 billion by 2032, growing at a CAGR of 15.67% from 2026-2033. 

The U.S. IT Service Management Market is growing due to increased enterprise digitization, widespread cloud usage, and rising need for AI-driven automation. Strong focus on IT governance, compliance, and enhanced service delivery further promotes adoption across major industries.

Segmentation Analysis:

By Component, Solution Segment Dominated with 69% Share in 2025; Services is the Fastest-growing Segment in the Market

Solution segment dominated the IT Service Management Market in 2025 due to widespread enterprise adoption for incident management, asset tracking, and workflow automation. Services segment is expected to grow at the fastest CAGR from 2026-2033 owing to increasing demand for managed ITSM services, consulting, integration, and support. 

By Enterprise Size, Large Enterprises Segment Dominated with 68% Share in 2025; SMEs is Expected to Grow with the Fastest CAGR in the Market

Large Enterprises segment dominated the IT Service Management Market in 2025 as these organizations have complex IT infrastructure, higher budgets, and stringent operational requirements. SMEs segment is expected to grow at the fastest CAGR from 2026-2033 due to increasing digital transformation initiatives and affordability of cloud-based ITSM solutions. 

By Technology, Network Management Dominated with Around 29% Share in 2025; Performance Management is the Fastest-growing CAGR in the Market

Network Management segment dominated the IT Service Management Market in 2025 because enterprises require robust monitoring and management of IT networks to ensure uptime, performance, and reliability. Performance Management segment is expected to grow at the fastest CAGR from 2026-2033 due to rising focus on monitoring IT service efficiency, resource utilization, and service-level agreements. 

By Vertical, IT & Telecom Led the Market with 27% Share in 2025; Healthcare is the Fastest-growing Segment in the Market

IT & Telecom segment dominated the IT Service Management Market in 2025 owing to extensive IT infrastructure, high service demand, and complex network environments in this sector. Healthcare segment is expected to grow at the fastest CAGR from 2026-2033 due to increasing adoption of ITSM for hospital IT management, patient data security, and workflow automation. 

By Deployment, Cloud Segment Dominated with 63% Share in 2025 and is also Expected to be the Fastest-growing Segment Globally

Cloud segment dominated the IT Service Management Market in 2025 due to its scalability, flexibility, and cost-effectiveness, enabling organizations to manage IT services efficiently without heavy on-premises infrastructure.

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Regional Insights:

North America dominated the IT Service Management Market in 2025 with the highest revenue share of about 44% due to widespread adoption of advanced ITSM solutions, strong presence of key vendors, and well-established IT infrastructure. 

Asia Pacific is expected to grow at the fastest CAGR of about 17.92% from 2026-2033 due to increasing digital transformation initiatives, rising cloud adoption, and expanding IT infrastructure in emerging economies such as India, China, and Japan. 

Key Players:

• ServiceNow
• Atlassian
• BMC Software AG
• Ivanti
• Microsoft
• Broadcom
• Kaseya + Datto
• Freshworks
• Zoho (ManageEngine)
• SolarWinds
• TeamDynamix
• IBM
• EasyVista
• TOPdesk
• SysAid
• Cherwell (Ivanti)
• InvGate
• Alemba
• Access Group
• Aranda Software AG

IT Service Management Market Report Scope:

Recent Developments:

• 2025: Announced a strategic partnership with Anthropic to integrate its Claude AI models into IBM 's enterprise software, aiming to enhance AI capabilities within ITSM solutions. 
• 2024: Introduced new functionalities in Jira Service Management to automate alert and issue remediation flows, enhancing operational efficiency.

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Exclusive Sections of the Report (The USPs):

• ITSM Platform & Technology Adoption Metrics – helps you understand deployment timelines (cloud vs on-premise), AI/ML adoption for incident management, integration levels with ITAM/CMDB systems, and the extent of IT process automation across organizations.
• Service Desk Performance & Operational Efficiency Index – helps you identify trends in ticket volumes, MTTR/FCR performance, self-service vs human-agent handling ratios, and SLA compliance levels across incident, problem, and change management workflows.
• Cost Structure & ROI Optimization Metrics – helps you evaluate average licensing/subscription costs, percentage of cost savings from automation, ROI linked to AI-enabled service management, and the TCO comparison between cloud and on-premise ITSM setups.
• Security, Compliance & Risk Management Indicators – helps you assess compliance with GDPR, ISO 27001, HIPAA, and ITIL frameworks, measure security incident response speed, track audit/reporting maturity, and understand risk reduction achieved through predictive analytics.
• Innovation Intensity & R&D Investment Metrics – helps you uncover the competitive edge driven by AI/ML model deployment, frequency of platform updates, patent activity, and ecosystem partnerships shaping next-generation ITSM capabilities.

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